Customers can request a refund within 15 days from the start date of their account for hosting services without any reason. There will be no deduction for this 15-day usage period.
No refunds are given to customers who have had their account for more than 15 days. However, they can transfer their account, and this responsibility lies entirely with them.
Domain registrations are conducted entirely online through our company, in accordance with the norms specified by ICAN and METU (.tr extensions), and therefore no refunds are accepted. The registered domain is fully owned by the organization or individual for the registration period, and TEKNOTEL provides the intermediary service and all technical support.
Customers have the right to transfer management provided by us to a different service provider. Customers can terminate their service by notifying TEKNOTEL in writing. To terminate the service and stop receiving invoices related to the service from TEKNOTEL, the customer must have no outstanding balance.
In the case of monthly payments; if the customer terminates the contract, no refund will be made to the customer, and the customer must pay all debts to TEKNOTEL up to the termination date. However, the customer is not obligated to pay debts after this date.
In the case of annual upfront payments; the service fee will be recalculated according to the monthly rate, and the difference between the monthly payment amount for the months of service provided and the customer's annual upfront payment will be refunded to the customer. For the refund process, customers must notify their request along with user information via the email and fax numbers below: Email: teknotel@teknotel.com Fax: 0216 388 38 97
Refunds will be made to the bank account number from which the transfer/EFT was made, or to the credit card if paid by credit card. Once the refund request is approved, it will be processed within approximately 7 business days. Additionally, customers must send the bank account details for the refund via email or fax.
Email: teknotel@teknotel.com
Tel: 0216 665 77 00
Fax: 0216 665 77 77
Refunds will be made to the bank account number from which the transfer/EFT was made, or to the credit card if paid by credit card. Once the refund request is approved, it will be processed within approximately 7 business days. Additionally, customers must send the bank account details for the refund via email or fax.
In the case of annual upfront payments; the service fee will be recalculated according to the monthly rate, and the difference between the monthly payment amount for the months of service provided and the customer's annual upfront payment will be refunded to the customer.
Refunds will be made to the bank account number from which the transfer/EFT was made, or to the credit card if paid by credit card. Once the refund request is approved, it will be processed within approximately 7 business days. Additionally, customers must send the bank account details for the refund via email or fax.
TEKNOTEL will issue invoices for all fees in Turkish Lira equivalent at the effective selling rate of the Central Bank of Turkey on the invoice date. Payments can be made by credit card, bank transfer, and EFT. The customer agrees to pay any costs arising under this Agreement.
Payment will be considered made only when it is credited to TEKNOTEL's bank account. The customer is responsible for any delays or incorrect transfers in EFT payments.
The customer can make service payments monthly or annually in advance.
Service fees exclude Value Added Tax (VAT).
For customers who wish to pay by EFT or bank transfer:
TEKNOTEL BANK ACCOUNT DETAILS
Türkiye İş Bankası - TL TR47 0006 4000 0011 2560 0014 35 / Kozyatağı Kurumsal Branch
Türkiye İş Bankası - USD TR44 0006 4000 0021 2560 0008 05 / Kozyatağı Kurumsal Branch
Türkiye İş Bankası - EUR TR06 0006 4000 0021 2560 0008 10 / Kozyatağı Kurumsal Branch
Yapı Kredi Bankası - TL TR04 0006 7010 0000 0071 7732 36 / Kozyatağı Atatürk Cad Branch
Yapı Kredi Bankası - USD TR74 0006 7010 0000 0071 7798 33 / Kozyatağı Atatürk Cad Branch
Yapı Kredi Bankası - EUR TR47 0006 7010 0000 0071 7798 34 / Kozyatağı Atatürk Cad Branch
Garanti Bankası - TL TR92 0006 2000 4400 0006 2953 66 / İçerenköy Branch
Garanti Bankası - USD TR39 0006 2000 4400 0009 0695 50 / İçerenköy Branch
Garanti Bankası - EUR TR12 0006 2000 4400 0009 0695 51 / İçerenköy Branch
Akbank - TL TR86 0004 6007 9988 8000 0016 13 / Kozyatağı Ticari Branch
Customers can report service faults via email to teknik@teknotel.net or to the address below:
Fault Reporting Address: TEKNOTEL – Kozyatağı Mahallesi Saniye Ermutlu Sokak No:10 D:1-3 Kadıköy İSTANBUL
For services sold online through our website and that do not require any product/equipment to operate (Hosting and Virtual Server Services), the service is activated within 30 minutes after the payment is made.
For services sold online through our website and that require product/equipment to operate (ADSL Service), the customer needs to have a computer and ADSL modem suitable for internet connection. The modem can be provided by the customer or by TEKNOTEL. In services where the modem is not installed by TEKNOTEL; the date the T-DSL service is allocated is considered the service start date. If the installation is done by TEKNOTEL, the first connection date is the service start date, and the service is activated within 7 days.
